Frequently asked questions
HOW LONG IN ADVANCE CAN I CANCEL MY RESERVATION FREE OF CHARGE?
We have two different rates: Flexible and Pre-payment
- Flexible: We will charge 15% of the total amount as a deposit. This deposit is not refundable. You will pay the rest of the amount at the check-in. In case of no-show you will be charged the first night of your stay (we will discount the 15% deposit you already paid).
- Pre-payment: This rate is a discounted rate and therefore non-refundable. You cannot be refunded for the reservation if at any time you decide to cancel.
HOW CLOSE ARE YOU TO THE HEART OF THE CITY?
We are located at the top of the most central street of Barcelona: Passeig de Gràcia, 116. Walking to Plaça Catalunya - the heart of the city- is a fifteen minutes walk.
The public transport is very close to Casa Gracia: our metro station is Diagonal and it is right there. Moreover, we have several bus stations that will take you anywhere.
But well, Barcelona has not only the Passeig de Gràcia and its luxury shops. When leaving the hostel, if you turn right instead of left, you will discover the neighborhood that defines us: Gràcia! It is the most magical and authentic neighborhood of Barcelona, and a great way to get to know the local culture.
Get local and mingle with the natives!
WHAT ARE THE PAYMENT METHODS?
You can pay in cash (only euros €) or by card, with VISA, VISA ELECTRON,
MASTERCARD, MAESTRO and AMERICAN EXPRESS.
IS THERE ANY BOOKING FEE?
No, there is no booking fee when making a reservation directly on our website.
CAN I GET A TOP OR BOTTOM BUNK BED AHEAD OF TIME?
In case you are sleeping in a bunk bed, you can write a comment when making the reservation and we will do our best to assign the bed of your choice.
WHERE CAN WE PARK OUR CAR?
It is very difficult to park free in the city center. We do not have parking in the building but we do have a special agreement with a local car park very close. Rates are 25€ per day.
IS THERE A LIMIT ON HOW LONG I CAN STAY?
Yes, you can book a maximum of one month! We love you but not that much.
DO YOU ACCEPT GROUP BOOKINGS?
Yes, we do. In fact we love group bookings.
Write us to email@example.com, we are waiting for you!
IF MY FRIENDS AND I MADE A BOOKING FOR BEDS IN CASA GRACIA, CAN WE ALL BE ALLOCATED IN THE SAME ROOM?
When making the reservation, please add this comment and we will do our best to accommodate you. However, please consider that in high season it may be quite challenging to assign all your friends beds in the same dorm if you choose a shared room. Of course, for private room bookings, by definition, you and your friends will have a private room for just yourselves.
ARE YOU PET FRIENDLY?
At this moment, our Casa does not welcome pets, we know you will miss them... However, pictures of your pets are actually welcome.
DO YOUR PRICES INCLUDE TAXES?
Our prices include VAT. There is a touristic tax applied upon arrival – €0.72 per person per night.
IS YOUR HOSTEL SECURE AND SAFE?
Yes, we make sure our Casa is always safe and secure. Our front door is always closed, but you can ring the bell and we will buzz you in instantly. There are cameras in all common areas and the hallways and our reception desk is open 24 hours. Moreover, security service is guarding during afternoon and night.
WHAT ARE YOUR OPENING HOURS? WHEN CAN I CHECK-IN?
Our Benvingut (reception) is open 24 hours so we are willing to help you anytime you need.
Check-in opens at 15:00h. Should you arrive earlier, if your room has already been cleaned and is ready to be used, we will be happy to check you in. Otherwise, we can store your luggage while you take a walk in the city, it’s proven to be more comfortable than carrying it on your back.
WHAT DO I NEED TO PRESENT AT CHECK-IN?
In order to check-in, we will need some photo ID even if you are EU citizen or from outside of the EU. We do not accept driver license or student IDs. It facilitates the check-in process if you have your reservation confirmation number at hand when checking-in. You don’t need to have it printed, writing it on your forehead could be really useful, but it might also disorient many people.
HOW MUCH ARE TAXIS FROM THE AIRPORT TO THE HOSTEL?
They are approximately between 30-40€ and the journey lasts 25 minutes.
If you are interested, our Casa offers a shuttle service upon request. To find out the prices for a specific transfer and to reserve the service, just ask to “Benvingut”.
HOW DO I GET TO CASA GRACIA WITH PUBLIC TRANSPORT?
* By train:
There are signs inside the terminal towards the train platform. From the airport there is only one train leaving towards the city, so you can't miss it. Get off at Passeig de Gracia station. You can either come out of the station and walk 4 blocks up to Passeig de Gracia 116, or switch from the train to the metro Line 3/green line, and get off at the next stop, Diagonal. We're located 2 minutes away from Diagonal metro stop. Come out, cross Diagonal Avenue and we're at Passeig de Gracia 116. Welcome!
*By metro from the airport:
From the airport, take the L9 Sud line in Zona Universitària direction, and get off at the same stop. There, take the L3 in Trinitat Nova direction. Get off in DIagonal. We're located 2 minutes away from Diagonal metro stop. Come out, cross Diagonal Avenue and we're at Passeig de Gracia 116. Nice to meet you!
The Aerobus leaves directly from outside the terminal (signs in the terminal building) and it costs 5.90 € one-way or 10.20 € return ticket. Get off at Plaça Catalunya. Now, you have two options:
Take the subway Line 3/green line from Plaça Catalunya to Diagonal. We're located 2 minutes away from Diagonal subway stop. Come out, cross Diagonal Avenue and we're at Passeig de Gracia 116.
Bus: take the bus 24. The station is “Passeig de Gràcia- Diagonal”. Hop off carefully (through the door if possible) and you made it!
*From Girona or Reus airports:
Take the bus to Estació del Nord. There, just take the subway from Arc de Triomf Line 1/red line to Plaça Catalunya. At Plaça Catalunya you can take the bus 24 or take the subway: change to Line 3/green line to Diagonal We're located 2 minutes away from Diagonal subway stop. Come out, cross Diagonal Avenue and we're at Passeig de Gracia 116. Hello!
* From the Port of Barcelona:
From the port, take the corresponding bus and get off at Columbus monument.
Walk to Drassanes subway stop and take the L3/ green line to Diagonal. Come out, cross Diagonal Avenue and we're at Passeig de Gracia 116, your Casa away from home!
HOW MUCH IS IT FOR LATE CHECK-OUT?
Check-out is 11 AM. However, if you want to sleep in, you can have a late check-out for an extra charge of 10€ per hour until 2PM upon request.
ARE THE SHEETS AND TOWELS INCLUDED ON THE PRICE?
Yes, sheets and towels are included. Moreover, we have a daily and free cleaning service for you!
HOW MUCH IS IT FOR A LOCKER?
We have a free and safe luggage room where you can leave your belongings before check-in and after check-out.
In all rooms we have free lockers but you will need to bring your own paddock.
ARE THE ROOMS MIXED GENDER?
We believe in diversity, therefore most of our dorms are for both genders. However, if you prefer it you can book our dorms only for girls with girls’ stuff.
DO YOU HAVE ROOMS FOR DISABLED PEOPLE?
Yes. Everyone is welcome in our Casa, so we made sure to have rooms adapted for disabled people´s needs. There are ramps in the building and an elevator.
IS THERE A CURFEW?
There is no curfew; you can enter and leave the hostel as you please.
IS THE BREAKFAST INCLUDED?
Breakfast is not included, but pay attention when you book because sometimes we go crazy and give it away! Breakfast buffet is at the Principal from 8:00 AM until 11:00 AM. In our gastrobar you can find some other options such as our delicious cakes (must try them, either for breakfast or tea time!).
CAN I COOK MY MEALS?
We own a fully equipped kitchen where you are able to prepare your own meals. We are located at the very center of the city so you have several supermarkets in the area where to buy food.
If you want to store your meals, there are several large fridges that you can use – just write your name, room number and check-out date on your food. Optionally, you can also add a “Can’t touch me” post-it note.
DO YOU HAVE LAUNDRY SERVICE?
Yes, our laundry is right next to the terrace, on the first floor. You can go there any time you wish, dirty laundry is washed at Casa!
WHAT CAN I FIND IN THE BATHROOM, THAT IS INCLUDED IN THE PRICE PAID?
All the rooms -private and shared- have their own private bathroom.
You will find free towels and a hairdryer in all the rooms, free shampoo and soap if you have booked a private room.
IS THE WIFI WORKING PROPERLY?
Yes, our WIFI signal is as strong as Popeye! There is free Wi-Fi in all rooms and common areas.
CAN I BRING ALCOHOL IN MY ROOM?
No, there is no drinking or smoking allowed in any of the rooms. If you want to drink and relax you're welcome to do so on our BIS where you can taste our special cocktails. Open Tuesday to Saturday until 2am!
HOW CAN I GET INFORMATION ABOUT WHAT TO DO IN BARCELONA?
Just contact our “Benvingut” desk! Our crew will give you all the information you need and things you can do while in Barcelona. They are all very up-to-date with what’s going on in the city. You only have to give them your Barcelona wish list and they will provide you the plan to fulfill it!
You should know that The Crew is very familiarized with our neighborhood Gràcia, so they can recommend you coffee shops, bars, local shops and places to visit. It is great to get to know the most popular buildings in Barcelona but we also want you to live like a local, and in Gràcia you will feel embraced by our culture.
WHY THE STAFF IS CALLED THE WILLY’S?
It’s an easy word game. Our staff is friendly and hospitable, and they are Willing to help you anytime with anything you need. Do not hesitate to ask for information or suggestions! The crew will always give you choices and great answers!
DO YOU ORGANIZE SOME ACTIVITIES?
Of course, we have lot of activities for you! You only have to check our calendar.
First of all, there are our daily activities: join our yoga class in the mornings, live the theatre performances in the evenings! Every night we have a different music style: jam sessions, indie, brazilian music, DJ sessions and much more. We bring for you from well-known artists to emerging ones!
Moreover, you only have to check the calendar to figure out what’s going on this week: we organize art exhibitions, movies sessions, cultural, wellness and gastronomic activities. It is the perfect way to get to know our local culture and meet people from Barcelona, since these events are not only for our guests but for the local people. Just join us and feel embraced by our culture as a beloved son!
IF IT’S MY FRIEND’S BIRTHDAY, CAN I ASK YOU TO MAKE SOMETHING SPECIAL?
Of course! If you are celebrating a birthday, your honeymoon or whatever, just let us know! You can write us in advance when making your reservation or just tell us at the “Benvingut” desk when you arrive. We love these special moments so we will find a way to collaborate! Details make the difference and not every year it’s someone’s anniversary. Or is it...
CAN I BRING SOME FRIENDS OR FAMILY AT THE ROOM?
Sorry to be a spoilsport but bringing your friends or some other visitors at the room means paying an extra charge! There is no problem to bring them to La Paisana, the BIS Club, De Tranquis or other common spaces. We love meeting new people, amigo! Com més serem, més riurem. But well, sleeping is not free of charge.
WHERE CAN I SEND MY PROPOSAL FOR AN EVENT?
As you will see, we have a big space for carrying out different events. We will be glad to receive your suggestions so you can write us to firstname.lastname@example.org. Let us make you shine!
WHAT’S HAPPENING THIS WEEK AT CASA GRACIA?
Every week we have a wide range of events: theatre performances, art exhibitions, wellness and gastronomic activities. To figure out what’s going on this week or month, just check the programme in our calendar or you can directly ask to Benvingut!
IF I NEED A QUIET PLACE TO WORK OR STUDY, WHERE CAN I GO?
We have different common spaces at the hostel for you such as the terrace, the library or the dining room, but we suggest you our new space: De Tranquis room, a quiet and relaxing place (with WIFI, of course!) where you can bring your laptop and have a cup of coffee or tea from our wide list. The Bis is NOT recommended for that.